Tracking / Where is my order?

If your query is regarding tracking your parcel, please check the following instructions before contacting us - Track your order

Login Difficulties

If you are experiencing difficulties logging in to your account on our site, please first try resetting your password

If you have any queries please contact us via your account or call us on 01388 207 177, our Customer Service Team are available between the hours of 9am to 6pm Monday – Friday.


If you have a query regarding registration to become an affiliate or have a query regarding an order, commission or want some help please email or call 01388 207 177

Trade / Retail

If you would like to stock bSlim or bActiv product range please either set up an account on Account or email or call 01388 207 177


If you would like to discuss working in partnership with bSlim or bActiv products or any other website within bTechnology Group please contact us on or 01388 207 177

General Contacts

  • Customer Assistance:-
    (Email Assistance until 10pm - 7 days a week)
  • Nutritional & Dietetic Team:-
  • PR / Marketing / Team:-
  • Research & Development Team:-


Registered Company Details 

Unit 11a station approach

Team Valley


NE11 0ZF


© 2020 genr8online, Bothal falls Ltd, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA